Most guests would rather text than call. Resonata handles inbound SMS around the clock — answering questions, confirming bookings, and keeping guests engaged all the way to check-in.
What it does
No guest waits for a reply. Resonata responds in seconds, whether it's 2pm or 2am — keeping the conversation alive when your team can't.
Resonata learns your property's tone, policies, and offers — so every reply sounds like your best team member, not a chatbot.
When a guest is considering a room, Resonata knows when and how to mention an upgrade, a package, or an add-on — naturally, in context.
Complex requests, complaints, or VIP guests — Resonata knows when to step aside and alerts your team with full context so they can pick up seamlessly.
Use cases
Guests ask, Resonata checks and responds with live options — then takes them through to a confirmed reservation.
Parking, check-in times, pet policies, dietary needs — handled instantly so your team isn't fielding the same questions all day.
Date changes, room upgrades, extension requests — Resonata manages modifications and confirms them back to the guest in seconds.
Thank-you messages, review requests, and returning-guest offers — all sent at the right moment without lifting a finger.
Get started
Takes 20 minutes. No commitment required.