Voice AI for hotels

Your always on and always available dedicated voice agent

Resonata handles leisure reservations end-to-end, and gives your group sales team overflow support when call volume spikes.

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Why hoteliers choose Resonata

Works around the clock

Resonata answers 24/7 on every inbound call. No hold music, no voicemail, no missed booking opportunities.

Your team stays in control

When a request requires a team member's involvement, the agent transfers the call and offers context on the guest's request to your staff, so guests never re-explain themselves.

Knows your property

Answers come from your own knowledge base: amenities, policies, dining, parking, and local recommendations, all quoted with live rates and availability from your PMS.

Every missed call is revenue walking out the door

31% higher average daily rate on voice bookings than any other channel
30 – 50% of hotel callers end up booking, the highest conversion of any channel
24 / 7 phone coverage without adding a single shift

Frequently asked questions

What is Resonata?

Resonata is an AI voice agent for hotels. It picks up instantly, understands what callers need, checks live availability and pricing against your PMS, answers property questions from your knowledge base, and guides guests to a confirmed booking via a secure link sent to their inbox.

What does the Group Sales Agent do?

Our group sales agent picks up the phone when your sales team would otherwise miss an inbound lead call. The AI agent then asks the same questions your salesperson would to understand the quality of the lead. Immediately after the call has finished, the leads are then sorted and prioritized, and we send the highest quality leads to your sales team through an email alert briefing. From there, we can track whether your sales team has followed up on those leads, and if those leads ended up converting.

How is it different from the Leisure Reservation Agent?

A voice agent that handles group reservation overflow calls to prevent any inbound group requests from hitting voicemail.

Does it work with my PMS?

Resonata integrates with OPERA Cloud and Stayntouch today, with more integrations on the way. Every quote on the phone comes from your live inventory, so it always matches what's in your system.

What happens when a caller needs a person?

The agent transfers the call and offers context on the guest's request to your staff, so your guests never have to re-explain themselves.

How do we get started?

Book an introductory call to see if Resonata is a fit for your property. Then our team will design a customized demo of your property. Every property gets a hands-on onboarding process: guided customization of your knowledge base, real call reviews with our team, and ongoing insights on how to get the most out of your voice agent.

Book an introductory call to see if Resonata is a fit for your property

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