Agent
Your best reservations specialist, on every call
Your busiest hours are when the phone rings most, and it's exactly when your team should be serving the guests standing right in front of them. Every call that pulls an agent away is a check-in that stalls or a guest left waiting at the desk. The voice agent carries that load, answering every call instantly and handling it end to end, so your front desk stays with the guests on property and no caller ever waits on hold.
- Warm transfers with full context: when a call needs a person, the agent hands it off to the right team member and briefs them on what the guest wants first, so guests never repeat themselves and your staff picks up already knowing the situation
- Unlimited concurrency: every inbound call answered at once, around the clock. No hold music, no voicemail, no busy signal, no matter how many ring in during a rush
- Real-time multi-language: holds the full conversation in English, Spanish, or Portuguese, and switches the moment the caller does
- New reservations: live availability and tax-inclusive quotes from your PMS, closed with a secure pre-filled booking link sent to the guest's inbox
- Modifications and cancellations: handles changes to existing bookings in the same conversation, no callback required
Reporting
Gain valuable insights into the voice channel
Every conversation becomes structured insight for your team. We turn raw phone calls, historically a black box, into a searchable call log, a living FAQ drawn from real guest questions, and a full reporting suite covering conversion, revenue, and the exact reasons would-be bookers didn't complete.
- Call Metrics: volume, minutes handled, satisfaction score, and hourly call patterns
- Revenue: booking funnel from bookable call to projected room revenue, conversion rate, ADR, and average booking value
- Not Booked Reasons: why callers with booking intent didn't book (price, availability, amenities, policy), to make better rate management decisions.
Configurability
Customize the agent to answer every possible question about your hotel
You control exactly what Resonata knows and how it speaks. The knowledge base is a structured editor covering amenities, policies, dining, parking, accessibility, nearby attractions, and more, pre-populatable by scanning your public website, then refined by your team.
- Structured knowledge base: property overview, check-in/out, amenities, policies, and local info, on-brand and on-policy
- Room mapping to tailor how each room type is described and recommended, without engineering
- Agent configuration for greeting, persona, tone, and escalation rules, no code required
Support
Dedicated support from day one
We deliver the fastest response times and the most hands-on customer enablement in hospitality tech.
- Guided setup of your knowledge base, room mapping, routing rules, and agent persona
- Real call reviews with our team. We listen to live conversations and fine-tune how your agent handles your property's callers
- Ongoing insights to help you get more from your voice agent: FAQ gaps, missed-booking trends, and coverage recommendations
- All delivered through on-demand calls with our team
Our goal is simple: to be the vendor you love working with most. :)